Policy Statement

Management reserves the right to refuse entry to anyone they so choose. The staff is instructed to enforce this policy.  This does not include your family or friends who may be staying at another villa/hotel or reside in Jamaica. This policy is in effect to ensure your personal safety and protection. Should you have a few guests over to visit, which have been pre-approved, there may be additional charges for meal preparation and for any other services used. You may not invite groups of people (separate from the rental party as stated in your agreement) to the villa for functions, such as family reunions, meetings, weddings etc. without prior written consent. Guests separate from the pre-approved rental party may NOT stay overnight. The occupancy for the villa is as stated in the reservation agreement and may not be modified except by prior written agreement

 

Incidental Expenses/Damages to Property
Your Credit Card information will be taken to cover incidental expenses and/or damages to property.

 

Cancellation Charges/Refund Policy
Cancellation charges depend on when we receive notice of the cancellation. Minimum cancellation charges are as follows: If notice is received 31+ days prior to arrival, US$500.00 plus bank charges. If notice is received 30 to 15 days prior to arrival, US$1,000.00 plus bank charges. If notice is received 14 to 0 days prior to arrival, 100% of the purchase price plus bank charges. No-Shows - 100% of the purchase price plus bank charges. All cancellations must be sent promptly in writing to the property manager at richard.simpson@cwjamaica.com

 

Changes to Reservations
At any point prior to travel, guests making revisions to their booking to upgrade (i.e. add nights, adding rooms, additional persons), there is no charge.
Any other revisions to the booking (i.e. subtracting number of nights, subtracting rooms) the following charges apply:
Received between 30 and 15 days prior to travel; a revision fee of US$200.00 per person would apply.
Received 14 days or less prior to travel; subject to full penalty.
All reservation changes must be sent promptly in writing to the property manager at richard.simpson@cwjamaica.com

 

Trip Cancellation Insurance
The unforeseen often happens in life so unpredictable circumstances may force you to alter your villa vacation travel plans. We therefore recommend trip cancellation insurance to reduce your financial risk in the event of a sudden or late cancellation. PLEASE PROTECT YOUR INVESTMENT. Trip cancellation insurance will cover you in cases of natural disaster, inability to travel due to illness, etc. Please be sure to verify all terms and conditions with the insurance company of your choice.

 

Hurricane Policy
If a Severe Tropical Storm or Hurricane Warning is issued for Jamaica, it is possible that Spicy Hill Villa may decide to close the resort during your scheduled reservation. Should the resort close, you would be asked not to come or to ensure your personal safety you would be asked to check out and depart the island early. Spicy Hill Villa will hold on account for one year, the unused balance of your reservation which may be applied toward the payment for any new reservation beginning within one year of the originally scheduled arrival date. Any new reservations would, of course, be subject to availability. If a Tropical Storm Warning or Hurricane Warning is issued for Jamaica during your scheduled reservation, and we do not ask you to check out and depart the island early, should you decide to leave anyway, you will not be refunded or credited for the unused portion of your stay. Guests who abandon the rooms at Spicy Hill Villa for any reason whatsoever have no rights to compensation of any type.

Liability
Spicy Hill Villa and its owners, herein after referred to as Spicy Hill Villa, assumes no responsibility for loss, damage or injury to person, property or otherwise resulting directly or indirectly from acts of God, dangers while at the beach or at sea, fire, breakdown of machinery, equipment, acts of the Government or other authorities, de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, customs regulations, delays or cancellation or changes in itinerary or schedule, or from acts or omissions of any kind or in any way related to the accommodation or transportation offered herein or due to any other cause beyond the control of Spicy Hill Villa. No warranty of safety is made by Spicy Hill Villa. Clients should use reasonable caution appropriate for living in a foreign country and in a house with a swimming pool. The villas transportation carriers and other suppliers providing travel or other services are independent contractors and not agents or employees of Spicy Hill Villa. Spicy Hill Villa is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, thefts or other damages or expenses resulting there from. Specifically the client expressly releases Spicy Hill Villa from any and all liability for property loss, personal injury or death occurring for whatever reason at Spicy Hill Villa, through use of any vehicle and or driver provided for guest's use, from its transportation providers or from independent contractors.
Management reserves the right to refuse entry to anyone they so choose. The staff is instructed to enforce this policy. This does not include your family or friends who may be staying at another villa/hotel or reside in Jamaica. This policy is in effect to ensure your personal safety and protection. Should you have a few guests over to visit, which have been pre-approved, there may be additional charges for meal preparation and for any other services used. You may not invite groups of people (separate from the rental party as stated in your agreement) to the villa for functions, such as family reunions, meetings, weddings etc. without prior written consent. Guests separate from the pre-approved rental party may NOT stay overnight. The occupancy for the villa is as stated in the reservation agreement and may not be modified except by prior written agreement. These terms and conditions constitute the entire Policy Agreement between Spicy Hill Villa and you the customer; they shall not be modified except in writing.